★ ʀᴇғᴜɴᴅs

We do not accept refunds unless your product arrives with damages that weren’t mentioned with proof & is returned. A majority of aiCloset items are sustainably sourced second hand and vintage items - this means minor signs of wear are expected, so please take this into consideration! The condition of every item differs and is specifically listed in detail under each item description, please read these carefully before purchasing. additionally, photos of any imperfections are provided as well.

★ ɪᴛᴇᴍ ʜɪsᴛᴏʀʏ

If you wish to know more about where a specific item was sourced / where it came from - feel free to get in touch with us here. One of the joys about shopping secondhand is knowing the history of an item!

★ sʜɪᴘᴘɪɴɢ

We ship worldwide from LONDON, UK 1-3 days after purchases are made. Once your order has been shipped, you will receive a confirmation email with your tracking number. please check your junk folder for this email too!

• international postage can take up to 5-7 working days

• local postage can take up to 3-5 working days

*Please note this does not account for postal delays - you can check the status of your item on the Royal Mail website with your tracking number.

Fast tracked postage is available to those who may need items to arrive for a specific date. We ask that you cover the fast tracked postage fee for this.

★ ʟᴏᴀɴɪɴɢ ᴀɪCʟᴏsᴇᴛ

We currently do not accept any loans for items sold at aiCloset.

★ sᴛɪʟʟ ʜᴀᴠᴇ ᴀ ǫᴜᴇsᴛɪᴏɴ?

Contact us here

*Please note we do not provide customer service through social media